Terms of service

Terms of Service

Last Updated: 20 October 2026

Welcome to Rudraa Jewels!

This website, https://rudraajewels.com, is operated under the trade name Rudraa Jewels, with the legal business name Giridhar Gopinath Chipade, GSTIN 27AADHG8784L1ZL.

By accessing our website, browsing our collections, or purchasing our products, you agree to the following Terms of Service.

1. Products and Descriptions

Rudraa Jewels offers fashion, imitation and artificial jewellery.

We make every effort to accurately display product images, descriptions, colours, materials and specifications. Slight variations may occur due to photography, lighting and individual screen settings.

Unless expressly stated otherwise, our fashion jewellery products are not solid gold or silver jewellery and are not represented as BIS-hallmarked precious metal jewellery.

2. Pricing and Payments

  • All prices are displayed in Indian Rupees (INR).

  • Applicable taxes, discounts and shipping charges are displayed at checkout.

  • Prepaid orders qualify for free shipping.

  • Cash on Delivery (COD) orders incur a ₹180 shipping charge.

  • Payments are processed through the payment options available on our website.

  • We reserve the right to correct genuine pricing or listing errors, subject to applicable consumer protection laws.

3. Order Confirmation and Cancellation

Customers are responsible for reviewing product selections, delivery addresses and contact details before placing an order.

As stated in our Shipping Policy, orders cannot ordinarily be cancelled once confirmed.

If an order cannot be fulfilled due to product unavailability, payment issues or other legitimate reasons, our team will contact the customer and arrange an appropriate resolution or refund where applicable.

This policy does not restrict cancellation or other remedies required under applicable law.

4. Shipping and Delivery

  • Orders are generally dispatched within 2 working days.

  • Estimated delivery time is 7–14 working days, depending on location.

  • Tracking information is provided through WhatsApp or SMS once an order ships.

  • Delivery estimates may be affected by courier delays, holidays or circumstances outside our reasonable control.

Please refer to our Shipping Policy for complete information.

5. Returns, Exchanges and Refunds

Customers may request a return or exchange if:

  • The product arrives damaged or broken.

  • The product has a manufacturing defect.

  • An incorrect product was delivered.

Requests should be submitted within 3 days of delivery, along with the order number, photographs and supporting evidence.

We request a continuous, unedited unboxing video showing the sealed parcel and product condition to help verify complaints. Where a video is unavailable, other relevant evidence may be considered in accordance with applicable consumer law.

Change-of-mind returns and exchanges for personal preferences, including colour, design or size, are generally not accepted.

Approved exchanges depend on product availability. Eligible store-credit refunds may be issued to the Rudraa Wallet, subject to the published Return and Refund Policy. Where applicable law requires a refund to the original payment method or another remedy, those rights will be honoured.

Please refer to our Return and Refund Policy for complete conditions, timelines and procedures.

6. Product Care and Usage

Fashion jewellery requires appropriate handling and storage.

Customers are advised to avoid prolonged exposure to water, perfume, chemicals, moisture and excessive force.

Damage resulting from misuse, improper storage or normal wear and tear is generally not considered a manufacturing defect.

7. Offers and Promotions

Discounts, promotional offers and coupon codes are subject to their stated terms, validity periods and eligibility requirements.

Offers may be changed or withdrawn prospectively, subject to applicable law and commitments already made to customers.

8. Intellectual Property

All website content, including product photographs, branding, logos, descriptions, graphics and creative materials, is owned by Rudraa Jewels or used with appropriate authorization.

Unauthorized reproduction or commercial use is prohibited.

9. Privacy and Data Protection

Customer information is handled in accordance with our published Privacy Policy and applicable data protection laws.

Payment, order and delivery information may be processed by Shopify and authorized service providers to fulfil purchases and operate the website.

10. Limitation of Liability

To the extent permitted by applicable law, Rudraa Jewels is not responsible for losses caused by misuse of products, unauthorized access to customer accounts or circumstances beyond our reasonable control.

Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded under Indian law.

11. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes will be subject to applicable consumer protection laws and the jurisdiction of competent courts and forums.

12. Changes to Terms

We may update these Terms of Service to reflect changes in our business, policies or legal requirements.

Updated terms will be published on this website with a revised effective date.

13. Contact Information

Trade Name: Rudraa Jewels

Legal Business Name: Giridhar Gopinath Chipade

GSTIN: 27AADHG8784L1ZL

Business Address: 250, E Ward, D.C. Elegance, Opp. Khanvilkar Petrol Pump, Nagala Park, Kolhapur, Maharashtra – 416003, India.

Email: rudraajewels26@gmail.com

Customer Support / WhatsApp: +91 9166390916

Website: https://rudraajewels.com