Return & Exchange

Rudraa Jewels

Return & Exchange Policy | Last updated: 21 October 2026

1. Return & Exchange Eligibility

We check every piece before we pack it. If something goes wrong on our side, we will make it right.

You can request a return or exchange only if:

  • Your product arrives broken or damaged.
  • Your product has a defect caused by us.
  • We sent you the wrong item.

We cannot accept a return or exchange if:

  • There is nothing wrong with the product.
  • You changed your mind or don't like the product after receiving it.
  • You want a different colour, design or size.
  • The product was damaged after delivery, or has been worn or used.

2. Condition of the Product

To be eligible, the product must be unworn and in its original condition, with all original tags and packaging intact. Products damaged in transit must also still have their tags attached. Items that are altered, used, or returned without tags may not be accepted and will be sent back to you.

3. Timeline

Please raise your request within 3 days of delivery. Requests after 3 days cannot be accepted.

4. Unboxing Video (Mandatory)

To process your request, we need a video of you opening the parcel:

  • Start recording before you open the parcel, with the sealed package and shipping label visible.
  • Keep recording without cuts until the product is out of the box and the damage or defect is clearly shown.
  • Keep the video clear and unedited, and keep the original packaging.

Without this video, we may not be able to approve a return or exchange.

5. How to Raise a Request

  1. Record the mandatory unboxing video as described above.
  2. Within 3 days of delivery, send us your order number, the unboxing video, and clear photos (showing the product, tags, and packaging) on WhatsApp at +91 9166390916 or by email at rudraajewels26@gmail.com.
  3. Our team will review your request within 7 working days.
  4. If approved, we will arrange a free pickup from your address within 3-5 working days.
  5. Once we receive and check the product, we will process your exchange or credit, depending on the condition of the product.

6. Exchanges

You can exchange an approved product for the same item or a different one, but all exchanges are subject to stock availability. If the same product is not available, the amount will be credited to your Rudraa wallet.

7. Refunds & Rudraa Wallet

  • Approved refunds are credited to your Rudraa wallet within 7 working days.
  • Your wallet balance can be used on any future purchase on our website.
  • The balance is non-transferable and cannot be withdrawn as cash.
  • Wallet validity is 3 months from the date of credit.

8. Shipping Charges

Shipping charges (including the ₹180 COD charge) are non-refundable.

9. Contact Us

Have questions about returns or exchanges? Contact our support team: