Rudraa Jewels operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rudraa Jewels is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information:

• Contact details: Your name, billing address, shipping address, phone number, and email address.
• Financial information: Payment card numbers, financial account details, transaction details, form of payment, and payment confirmations.
• Account information: Username, password, security credentials, preferences, and store settings.
• Transaction information: Products you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, along with your past transaction history.
• Communications: Information you include in communications with us, including customer support inquiries.
• Device information: Information about your device, browser, network connection, IP address, and unique system identifiers.
• Usage information: Browsing interactions with the Services, including time, path, and navigation through our store.

2. Personal Information Sources

We collect personal information from the following sources:

• Directly from you: When you register an account, browse or make a purchase, reach out for support, or otherwise submit information to us.
• Automatically through the Services: Collected from your device when you browse our site, through cookies and tracking technologies.
• From our service providers: Partners who enable backend technology, order fulfillment, shipping, and payment operations on our behalf.
• From partners and third parties: Marketing and analytics channels as permitted by law.

3. How We Use Your Personal Information

• Provide, Tailor, and Improve Services: To process payments, fulfill orders, manage your account, arrange shipping, handle returns/exchanges, send order notifications, and personalize product recommendations.
• Marketing and Advertising: To send promotional offers, newsletters, and tailored ads across our store and partner ad networks based on your activity.
• Security and Fraud Prevention: To authenticate credentials, protect transaction integrity, investigate malicious or unauthorized activity, and keep our platform safe.
• Customer Support: To answer your inquiries, solve issues promptly, and manage our business relationship with you.
• Legal Compliance: To comply with legal obligations, regulatory inquiries, audits, or civil dispute resolution.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

• With Shopify and third-party vendors (IT management, payment gateways, analytics, cloud storage, logistics, and shipping couriers).
• With business and advertising partners to display targeted marketing and promotional campaigns.
• When you direct or consent to disclosures (e.g., social logins, courier dispatches).
• With affiliates within our corporate group.
• In connection with business restructuring, mergers, asset acquisitions, or legal proceedings.

6. Third-Party Websites and Links

Our website may provide links to external websites. We do not control and are not responsible for the privacy practices, content, or security of external websites. Please review the privacy terms of any third-party service you access through our links.

7. Children's Data

Our Services are not directed to children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe your child has submitted personal information, please contact us to have it permanently removed.

8. Security and Retention

While we apply strict security controls to safeguard your data, no digital storage or transmission system is 100% impenetrable. We retain personal details only as long as necessary to maintain your account, fulfill orders, handle disputes, and comply with statutory legal requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data:

• Right to Access / Know: Request details of personal information we maintain about you.
• Right to Delete: Request deletion of your personal records.
• Right to Correct: Request rectification of outdated or inaccurate personal information.
• Right to Portability: Request a transferable copy of your personal data.
• Opting Out: Unsubscribe from marketing emails at any time using the link in the message footer.

We will not discriminate against you for exercising your privacy rights. Verification of identity may be required before processing requests.

10. International Transfers & Complaints

Your information may be processed and stored in servers outside your home country. For transfers outside the EEA or UK, we rely on established standard contractual protections.

If you have any grievance or complaint regarding data handling, please contact our support team. You may also have the right to contact your local data protection authority.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect operational changes, technological improvements, or legal requirements. Updated versions will be posted directly on this page with a revised date stamp.

12. Contact Information

For questions regarding your privacy, data rights, or store policies, reach out to us at:

• Store Name: Rudraa Jewels
• Address: 250 D C Elegance, Opp. Khanwilkar Petrol Pump, Nagala Park, Kolhapur, Maharashtra 416003, India
• Phone:  +91 9166390916
• Email:   rudraajewels26@gmail.com