Shipping, Return & Exchange Policy

Rudraa Jewels

Shipping & Return Policy | Last updated: 24 September 2026

1. Shipping

  • Prepaid orders: Free shipping on every prepaid order, whatever the order value.
  • Cash on Delivery (COD): A shipping charge of ₹180 applies to every COD order.

Pay online and save on shipping.

2. Dispatch & Delivery

  • We dispatch your order within 2 working days of receiving it.
  • Delivery usually takes 7-14 working days, depending on your location.
  • You will receive a tracking link via WhatsApp or SMS once your order ships.

3. Order Cancellation

Once an order is confirmed, it is final and cannot be cancelled. Please review your items, delivery address, and contact number carefully before placing your order.

4. Return & Exchange

We inspect every piece before packing. If an issue originates from our end, we will make it right.

Eligible conditions for return or exchange:

  • Your product arrives broken or damaged.
  • Your product has a manufacturing defect.
  • We dispatched an incorrect item.

Non-eligible conditions:

  • There is no defect or damage in the product.
  • Change of mind or personal preference after receiving the parcel.
  • Requests for a different colour, design, or size.
  • Product was damaged post-delivery, or has been worn or used.

5. Condition of the Product

To qualify for an exchange or return, items must be unworn, undamaged, and in original condition with all original tags, accessories, and packaging intact. Products damaged in transit must still retain their attached tags. Items that are altered, worn, or missing tags cannot be accepted and will be returned to you.

6. Timeline

Please raise your request within 3 days of delivery. Requests initiated after 3 days cannot be accommodated.

7. Unboxing Video (Mandatory)

To process your request, a continuous unboxing video is required:

  • Begin recording prior to opening the package, keeping the sealed parcel and shipping label clearly visible.
  • Record in a single, unedited shot without cuts until the product is unboxed and any defect or transit damage is clearly captured.
  • Keep the video clear, unaltered, and preserve all original packaging materials.

Requests cannot be validated without this verification footage.

8. How to Raise a Request

  1. Record the mandatory unboxing video as outlined above.
  2. Within 3 days of delivery, forward your Order Number, unboxing video, and clear photos (showing the product, tags, and packaging) via WhatsApp to +91 9166390916 or email chipadesons@gmail.com.
  3. Our quality team will review your submission within 7 working days.
  4. Upon approval, a reverse pickup will be arranged from your address within 3-5 working days at no extra cost.
  5. Following product receipt and physical verification, we will issue your replacement or wallet credit.

9. Exchanges

Approved items may be exchanged for identical or alternative products subject to live inventory. If a replacement piece is unavailable, the equivalent value is credited directly to your Rudraa Wallet.

10. Refunds & Rudraa Wallet

  • Approved refunds are credited to your Rudraa Wallet within 7 working days.
  • Wallet credits can be applied toward any future catalog order on our store.
  • Wallet balances are non-transferable and cannot be withdrawn as cash.
  • Wallet credit carries a validity period of 3 months from issuance.

11. Shipping Charges

All shipping charges (including the ₹180 COD handling fee) are non-refundable.

12. Contact Us

Need help with an order? Reach our support team: